Technical Support Specialist

Montreal, CAnada
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Job Description

Are you looking to develop your technical and customer service skills in a fast paced, ever-changing environment?

Verdant Environmental Technologies is growing at a rapid pace and we need team-oriented, problem solvers to help our growing customer base.

If you enjoy working with a friendly, creative and dynamic technical support team, then we need to talk to you!

Position Description

Technical Support Specialists work hand in hand with our customers in providing training and troubleshooting with our suite of hardware and software products.  The position will develop your technical learning skills as well as your customer service talent.

Your Day-to-Day

  • Providing technical support to customers via phone and email
  • Training customers on installation and implementation of hardware and software via web-conferencing
  • Supporting customers after-sale with documentation support and insuring installation schedule is moving forward
  • Solving technical issues using corporate resources
  • Documenting and recording support and training interactions

What You Bring to Our Team

  • Attention to detail
  • Ability to learn and explain technical solutions
  • Strong customer service orientation and superb follow up skills
  • A sense of urgency to find solutions and provide timely feedback
  • Fluent English with good written skills
  • Passionate about your work, a positive attitude, and a true team player
  • Willing to roll up your sleeves
  • Ability to operate in a fast growth, entrepreneurial environment with shifting priorities

Why Verdant?

We want our employees to enjoy their life at work.  We look for results as opposed to what time you “punched in and out”.  We like to laugh and we like to perform. We are becoming a dominant player in our markets and we want our employees to be an integral part of this success story.  We hope you can join us on this great adventure.

But that’s not all:

  • Comprehensive Medical, Dental, Life Insurance, and Long-Term Disability package
  • Free snacks, soft drinks, and great coffee
  • Weekly Friday Summer BBQ’s
  • Corporate Gym (2020)
  • Flexibility with personal time off – we care about your health and family
  • Casual office wear, no suits needed!